CCH® Publications:
Effective May 2, 2022, all CCH® Publication purchases are considered final sale. If your order arrived damaged or was lost in transit please call: 800-344-3734 Monday-Friday, 8 a.m. to 5 p.m. CT. to request a replacement.
CCH® CPELink Webinar and Course Returns, Refunds and Cancellations of Webinars:
If you are unable to attend a webinar, you may cancel up to the scheduled time of the event and receive a full refund.
When cancelling an individual webinar purchased with discounted bundle pricing, your original savings will be forfeited.
Refunds for a webinar will not be given for no shows.
As an alternative to a refund, you can substitute a registration for a future live webinar.
In the rare event that a webinar is cancelled or postponed due to unanticipated circumstances, registrants will be notified immediately and given the opportunity to either transfer their registration to another webinar or obtain a refund.
Auto-Renewal
By enrolling in our Automatic Subscription Renewal Program, you acknowledge and understand that the product(s) you have ordered are enrolled in our Automatic Subscription Renewal Program. Until cancelled by you, the subscription will automatically renew at the end of the subscription period without any further action on your part (the “Automatic Subscription Renewal Program”).
Should you decide for any reason that you no longer wish to be enrolled in our Automatic Subscription Renewal Program, you may cancel your participation at any time and your cancellation will be effective at the end of your then-current subscription period. You may cancel by calling Customer Service at 800-344-3734, by visiting MyAccount support.cch.com/myaccount, or by emailing CCHCustomerService@WoltersKluwer.com. If you do not pay the renewal invoice by the date specified, your renewal subscription may be suspended and/or cancelled.
You will be invoiced for each renewal subscription period at the then current subscription price (which may increase every year). The invoice shall include sales tax as well as shipping and handling charges (if applicable).
Enrollment in our Automatic Subscription Renewal Program does not affect our cancellation policy. See the full set of terms and conditions.
Webinar Subscriptions:
Unlimited Webinar Packages can be cancelled and fully refunded within 30 days of date of purchase provided that you have not registered for more than one program using the Unlimited Package.
There are no refunds after the 30-day period or after more than one program registration.
The Unlimited Webinar Pass cannot be cancelled once the user has attended more than one webinar.
Individual Web-Based Self-Study Courses:
If you are not satisfied with a self-study course you have purchased, we will provide a full refund if the course has not been completed and a certificate of completion has not been awarded.
Requests for a refund must be made within 30 days of purchase.
No CPE credit will be earned for returned courses.
Web-Based Self-Study Bundles and Subscriptions:
Self-study bundles or subscriptions can be cancelled and fully refunded within 30 days of date of purchase, provided that you have not completed any courses within that subscription or bundle.
No refund will be provided after this 30-day period or once a course has been completed and a certificate of completion awarded.
PDF Self-Study Courses:
For downloadable PDF courses, we will provide a full refund to you if you are not satisfied with a self-study course, provided you have not completed the course and cancel it within 30 days of purchase.
Should you have a concern or question about any CPE product, or for more information regarding administrative policies such as complaint resolution and refunds, please contact us or call 800-344-3734.
